In planning, operations, marketing and call centers: Location-based access to the current status of the infrastructure at all times and to current expansion planning is business-critical in telecommunications. This allows you to plan transmission capacities and network coverage, find optimal distribution locations, coordinate maintenance work and carry out market analyses.

Requirements of our customers Benefit from our long-term project experience and the associated process know-how.

Provide geodata in a flexible WebGIS

View and edit your geodata in an easy-to-use WebGIS user interface in an Internet browser. You can switch between desktop PC, tablet and smartphone according to your requirements.

Enable cooperation

As a telecommunications company, you maintain all information in a central location and share it as a team within the company. In a few steps you create projects with a role-based user concept and strict security requirements.

Use and extend Esri ArcGIS

Esri ArcGIS represents GIS technology of the world market leader. With WebOffice you can continue to use and expand your existing Esri infrastructure. Technically, WebOffice is a server object extension for ArcGIS Server.

Functions and workflows WebGIS functions adapted for use in telecommunications

Centrally record and maintain data on technical equipment/components

  • Map-based storage of objects and their attribute data (e.g. kit locations, lines, cables, connections, customer locations, available products)
  • Link object data to schematics, PDF documents, photos or other files
  • Use openly available maps (e.g.: WM(T)S, WFS, OSM®, BING)

Overview of network infrastructure in an information system

  • Quickly locate all map-supported resources
  • Use WebOffice as a real-time information system (e.g. area of impact of incidents)
  • Display cables or components schematically (not in the correct position)
  • Search attributes in all available layers via full text search

Perform maintenance

  • Analyzing network utilization, displaying it on a map, statistically evaluating and planning measures
  • Visualize failures in real time, perform network tracking (find connected, trace up- / downstream)
  • Estimate ranges of coverage, find all objects (e.g. vehicles, persons, devices) with a certain characteristic within a defined radius
  • Automated triggering of measures for affected elements/persons (e.g. serial letters, reports, instructions)

Create market analyses and plan future developments

  • Analysing market penetration and potential new development areas
  • Store demographic and economic data & maps for market analysis
  • Calculate distances to the next connection and overview available products per address
  • Broadband expansion, fiber optic cable management or backhaul network development based on maps and spatial data planning

Control user rights for data processing and retrieval

  • Define access and write permissions in detail (e.g. with LDAP support)
  • Editors: Address management, Technicians: Information system, technical data, Marketing: Customer locations & products

Mobile work and advanced routing functions for field service

  • View and record objects/attributes on the mobile touch screen device and edit their geometry
  • Document troubleshooting directly in the field
  • Document components or damage as photos, upload them georeferenced and call them up on a map
  • Calculate the fastest route using advanced routing functions

Use advanced printing functions

  • Serial printing: Distribute map sections over several pages on the same scale
  • Index printing: Print linear elements on the same scale over several pages

Create high quality reports

  • Recording of data, measured values, customer files, damages,...
  • Documentation of network faults including history of recurring problems/customer complaints
  • Assign actions to predefined reports at the push of a button
  • High-quality reports for documentation of measures
  • Adapt the displayed object attributes to the respective problem with the multiline free labeling

Integrate third-party systems

  • Connect own or third-party software via API interface (e.g. reporting software, schematic and object databases, technical software such as SCADA)

References Telecommunications In this reference list you will find examples of SynerGIS WebOffice installations in the telecommunications sector. The references are only a small excerpt from currently more than 360 server installations.

UPC Austria GmbH

WebGIS deployment for service technicians, operations, marketing and call centers

Cablecom

WebGIS for the largest cable network operator in Switzerland, mobile data collection, SAP connection & integration of third-party software

Cable Germany Holding AG

Intranet WebGIS solution for the largest cable network in Germany

AMB Bellinzona

WebGIS solution for the municipal utility of the Bellinzona region in the telecommunications sector

Vodafone Cable Germany GmbH

WebGIS as a central planning tool for expanding the network infrastructure 

Versatel GmbH

Intranet WebGIS solution for Germany's second largest fiber optic network provider

Test WebOffice Would you like to get to know WebOffice? Do you have a question? Our experts help you to implement your industry-specific problems and show you WebOffice at a webinar introduction.

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